Disruptions

There are no current malfunctions noted.

  • On Friday 6 March 2020, between 10:45 and 11:45 a power failure occurred in Eindhoven. As a result, we were temporarily unable to supply hot tap water. The failure has been solved.

Our energy supply is more reliable than, for example, a central heating boiler. But of course something can happen that makes you not completely satisfied. Do you have a problem? Then read below what you can do best to have the problem solved as soon as possible. On this page you can also read how we can best answer your question.

 

What should you do in case of calamities, malfunctions or questions?

There are different ways to reach us. 

Option A

Is your problem urgent?
Call 085 – 130 48 29

Is your problem not urgent?
Then it is best to send an email to vragen@inwarmte.nl

Option B or C

Please send an email to vragen@inwarmte.nl

Option D

Warm Hartje Eindhoven cannot solve or answer your problem, complaint or question. The problem is not our responsibility or our products or services do not cause the problem. In this case, you must follow the instructions given to you by your landlord/seller. Or consult the manual or internet site provided by your own installer or service provider of your landlord.

Questions about calamities and malfunctions

1.1 There is a significant leakage. Within a few minutes there is a pool of water or the water is spouting out of a pipe, floor or wall.
  • Be careful because the water can be hot!
  • Immediately close all valves (red and blue) under the delivery set. 
          You can find out how to do this in the manual behind Index 3, Chapter 3.5.

Doesn't the leakage decrease significantly?
Close the cold water supply at the drinking water meter in your home. This drinking water meter is probably located in the meter cupboard or other location provided by the homeowner/seller.

  • Choose option A

 

Is the leakage decreasing?
Check that the leakage comes from the delivery set or from the rear 5 connecting pipes. If this is the case:

  • Choose option A

 

Is the leakage coming from the front pipes of the delivery set or somewhere else in your home?
Then there's most likely a problem in the indoor installation:

  • Choose option D

 

Is the leakage the result of work carried out on your behalf, such as drilling or nailing in floors or walls?
Then it's most likely a problem in the indoor installation:

  • Choose option D

 

1.2 Smoke comes out of the delivery set and/or a strong burnt/scorch odour.

Does the smoke and/or strong fire/scorch come from the delivery set?

  • Choose option A

 

Does the smoke and/or strong fire/scorch smell come from the components under or next to the delivery set or at a location elsewhere in your home?
Then there's most likely a problem in the indoor installation:

  • Choose option D

 

1.3 Are there any drops from the delivery set or five rear connection lines? And can you still easily catch these drops with a cloth or container?

Do these drops occur during the hot summer months and is your home cooled?
Then there's probably condensation. Try to prevent damage caused by this condensation by, for example, placing a cloth or a receptacle. Will dripping continue for a longer period of time, even at lower outside temperatures or when your home is not cooled?

  • Choose option A (not urgent)

 

Do these droplets/small leaks occur in situations other than those mentioned above?

  • Choose option A (not urgent)

 

 

1.4 Drops are formed or there is a slight leakage under the front pipes of the delivery set (indoor installation) or somewhere else in the house?

Most likely there's a problem in the indoor installation

  • Choose option D
1.5 A bubbling sound is emitted from the underfloor heating manifold (see figure 1.a behind index card 3).

You'll probably need to vent the indoor installation:

  • Choose option D
1.6 A strange (extreme) sound is heard in the vicinity of the delivery set.

Try to find out where the sound comes from.
In many cases the ventilation unit is placed next to our delivery set. The chance that a ventilation unit suddenly causes a noise problem is greater than our delivery set.
It is also possible that the CV pump will cause a noise problem under the delivery set (see figure 1.a, behind index card 3).

Is the noise problem indeed caused by the ventilation unit, heating pump or something else besides the delivery set?

  • Choose option D
1.7 The delivery set itself makes an (extreme) noise.

It is common for the delivery set to make a hissing sound. The flowing water causes this noise.

Is the sound suddenly much louder?

  • Choose option A (not urgent)

Is the sound so loud that it causes nuisance to you and your environment?
For example, you can't sleep with it or your neighbours can hear it?

  • Choose option A (not urgent)
1.8 There is no hot water and no cold drinking water.

There is most likely a problem with the supply of drinking water.
Ask if your neighbours have a similar problem.

  • Choose option D
1.9 There is no/little hot water but cold drinking water.

Check if the two taps (white and copper as shown in the illustration) are fully open (turn anti-clockwise).

No result?

  • Choose option A (not urgent)
1.10 The hot water does not really heat up.

Check several taps such as the shower/bath faucet but also the kitchen faucet. The thermosstatic bath or shower faucet can cause the problem.

Is the problem not found at all taps?
Then there's most likely a problem in the indoor installation:

  • Choose option D

If the above does not apply: Ask if your neighbours also have a similar problem.

Is this the case?
In that case, there may be a temporary disruption / limitation in the delivery and the problem will resolve itself within a few hours.
Doesn't the problem resolve itself within a few hours?

  • Choose option A (not urgent)
1.11 A blow or bump is heard when closing a hot water tap.

The indoor installation causes this problem.

  • Choose option D
1.12 It does not get hot and/or not cool in my house

Ask if your neighbours have a similar problem.

 

Is this the case?

    • In that case, there may be a temporary disruption / limitation in the delivery and the problem will resolve itself within a few hours.

      • Check if all valves under the delivery set are open. You can read how to do this in the manual behind tab 3, chapter 3.5.
      • Check on the consumption meter whether a volume flow is present and check the flow temperature (this should be > 30oC if heat is supplied). You can find out how to check this in the operating instructions behind Index 3, Chapter 4.1. Refer to the connection conditions behind Index 5 to determine whether heat or cold should be supplied and the approximate temperatures that should be supplied.

 

Have you not found any strange things with the above checks?
Then there's most likely a problem in the indoor installation:

  • Choose option D

 

In all other cases:

  • Choose option A (not urgent)
1.13 There are problems controlling the temperature in (rooms of) my house.

The indoor installation causes this problem.

  • Choose option D
1.14 There are cold currents and/or draughts in my home.

The indoor installation causes this problem.

  • Choose option D

 

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